Refund policy

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Thank you for shopping with {{ shop_name }}. We want you to be happy with your purchase. This Refund Policy explains how returns, exchanges and refunds work.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging where possible. Some items (e.g. personalised or made-to-order products, and items marked as final sale) may not be eligible for return – this will be noted on the product page where applicable.

How to Start a Return

To start a return, contact us at {{ email }} with your order number and the reason for the return. We will confirm the return details and, where required, provide return instructions. Please do not send items back before contacting us.

Refunds

Once we receive and inspect your return, we will let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund.

Damaged, Incorrect or Faulty Items

Please inspect your order upon arrival and contact us immediately at {{ email }} if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned, such as perishable goods, custom or personalised products, and intimate or hygiene-sensitive items. Please contact us if you have questions about a specific item.

Contact Us

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