Privacy policy

Bethanysoxford is a UK-based online store. We operate this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information and transaction details, processed securely through our payment providers.
  • Account information including your username, password, and preferences, if you create an account.
  • Transaction information including items you view, add to cart, purchase, return or exchange.
  • Communications including information you provide when contacting customer support.
  • Device and usage information including your IP address, browser type, and how you interact with our site.

How We Use Your Personal Information

  • To provide and improve the Services, process your orders, and arrange shipping.
  • To communicate with you about your orders, account, and customer support requests.
  • For marketing purposes, such as sending promotional emails, where you have opted in.
  • To detect and prevent fraud and to keep our Services secure.
  • To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may share your personal information with Shopify and other service providers who help us operate our store (e.g. payment processing, shipping, and customer support), and as required by law.

Your Rights

As a UK-based business, we handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you. To exercise these rights, please contact us using the details below.

Data Retention and Security

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. We use reasonable technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@bethanysoxford.com.